Employment
Envy Electrical and Automation has a clear vision to be a market leader in providing the very best Electrical and Automation experience and solutions to their residential and commercial customers in South Australia.
Foundered in 2013, Envy Electrical and Automation has positioned itself today as a market leader in servicing a broad base of customers, but in particular those who are looking to introduce the latest in technological advancement in Electrical and Automated solutions.
With a dedicated team of Electricians and Automation engineers, Envy Electrical and Automation strives to offer a ‘One-Stop Shop’ and ‘Nothings to Hard’ approach to doing business and coupled with their unwavering commitment to serve their customers is today testament to the ongoing growth their business continues to experience.
To help continue this success, Envy Electrical and Automation are now looking to expand their team by introducing a dedicated Electrical Selections Consultant
The Role
The below provides a summary of the key focus and performance criteria for this role:
- Facilitate all functions of the Electrical Selections experience for their customers
- Ability to produce an accurate Electrical plan/layout and quotation for each customer
- Coordinate with external suppliers, where necessary to investigate product and solutions to meet the customers’ needs/requirements
- Manage the customers; helping guide them through the electrical selections process and where possible aiding them with any selection queries
- Deliver a high level of customer service and satisfaction to each customer
- Identify and look to introduce initiatives in the selections environment to increase efficiencies, accuracy, and customer satisfaction
- Maximise revenue opportunities for the business by presenting the full range of services/products offered by the business.
- Complete all administrative tasks that aid in the smooth day to day operational performance of this department
- Responsible for maintaining the Selections environment to ensure the product showcased is relevant, functioning and the room is always clean and well presented
- Meeting or exceeding KPI’s/ sales targets
Desirable attributes
- A highly motivated and positive individual
- Be able to prioritise and multitask operational matters
- Be a team player with strong interpersonal communication skills
- Be analytical but also practical and methodical in your approach.
- Customer-centric; always seeking for ways to delight customers
- Outward thinking and good at problem-solving
- Dynamic and able to quickly adapt to diverse situations and customer
Experience
- Some Electrical knowledge is desirable but not mandatory for this role.
- Experience working in a retail environment, frontward facing customer service or sales role
- Proven history of achieving sales results/targets
- Committed to their own personal development